Support
Getting help
Reach a person without opening a ticket portal or creating another account.
help@luwawahr.com
The fastest route, and the one that reaches everyone who can fix things. No account needed. Weekdays, 08:00 to 17:00 CAT, and most questions are answered the same working day.
Urgent
A pay run that has to go out today
Payroll with a deadline is not a normal question. Say so in the subject line and it jumps the queue.
Before you write
Four things that answer most of what reaches us.
- Slack shows nothing
- The app only reads channels it has been invited to. Try /invite @Luwawa in the channel, then resync from Settings, Integrations.
- Somebody is unmatched
- Matching is by email address. If a Slack email differs from the employment record, match them by hand in Settings, Integrations.
- A connection failed
- The error from the provider is shown on the integration itself. Reconnecting fixes most of them.
- Locked out
- Ask an owner or an admin at your company. We cannot change who has access to your employer's workspace.
Security
Reporting something serious.
Security problems go to security@luwawahr.com. Tell us what you found and how to reproduce it. We will confirm receipt, and we will not take action against anyone reporting in good faith.